Non-Invasive Audit
Audit Without Disruption
Verify splice quality in the field without downtime or disturbing customers. The SFD empowers carriers to identify hidden faults and ensure compliance across every installation.
The Challenge
Carriers face recurring issues with splice quality in Home Connection installations. While most jobs are completed correctly, spot audits have revealed variations in splice quality among engineers.
Traditional methods of identifying these faults rely on customer complaints or intrusive testing, both of which impact customer experience and increase operational costs.
The SFD Advantage
Auditing with the Splice Fault Detector provides carriers with a non-invasive, field-ready method to verify technician workmanship days after installation. When the test is completed at the splice point outside the customer’s home:
No Customer Disruption – testing is completed without requiring customer presence or disconnection.
Faster Fault Detection – poor workmanship is identified before it results in outages.
Evidence-based accountability – results can be tied to individual technicians and jobs, driving quality improvements and training opportunities.
Customer reports a fault
The engineer arrives at the house and tests the splice at the external enclosure
The engineer remakes a broken splice and confirms that the splice is good
The first interaction with the customer is when the splice has been repaired.
Proof in the Field
In live deployments, auditors detected multiple splice faults within days of installation, including hidden splice defects invisible to the naked eye and instances of customer disconnection caused by failed splices. The benefits to the carrier were:
Customer Experience
Fewer outages and faster fault resolution result in a better customer experience.
Operational Efficiency
Reduced repeat visits with large truck roll savings.
End-User Behaviour
Build technician accountability and training opportunities.
Scalable Quality Control
Non-invasive testing enables wide deployment across the network, providing data on Predictive Splice Performance.
Regulatory & Compliance Alignment
Provides auditable proof of installation quality, giving carriers full transparency and confidence in every splice completed.
Customer Experience
Fewer outages and faster fault resolution result in a better customer experience.
Customer Experience
Fewer outages and faster fault resolution result in a better customer experience.
End-User Behaviour
Build technician accountability and training opportunities.
Scalable Quality Control
Non-invasive testing enables wide deployment across the network, providing data on Predictive Splice Performance.
Regulatory & Compliance Alignment
Provides auditable proof of installation quality, giving carriers full transparency and confidence in every splice completed.
Bring Non-Invasive Auditing to Your Network
Eliminate costly rework and elevate technician accountability with field-ready splice validation.
